Utility Department Responsibilities
The City of Hitchcock is dedicated to providing residential and commercial customers with a high standard of courteous and effective services. The Utility Department is responsible for establishing and maintaining customer utility rates.
Establishing a New Account
To establish a new account, customers are required to fill out an application that is available at City Hall. A deposit is required for each account that is retained by the City and applied to the final bill. A refund will be issued to the forwarding address if the final bill is less than the deposit.
Water & Wastewater Rates
Water & Wastewater rates consist of a base rate and a volumetric rate. The base rate is the minimum bill that a customer would receive and is based upon the size of a customer's meter. The volumetric rate is the amount charged to a customer based on usage.
Utility bills are mailed on the last day of the month. Payment is due by the 10th working day.
A 10% late fee is applied to accounts with an outstanding balance after the due date. Second notices are mailed the day after the due date with late fees included. Accounts with outstanding balances at the end of the month receive a yellow door hanger, which is a final notice of disconnection of service for nonpayment. Once service is disconnected, the outstanding balance plus a $25 reconnection fee must be paid before service will be restored.
- In person at City Hall (Cash, Check, money order, Visa or MasterCard)
- Drop Box located on the side of City Hall (Check or money order)
- Mailed check or money order. Delivery must be by 10th working day without penalty
- Online by Visa or MasterCard.