Professional Standards

The Hitchcock Police Department is dedicated to providing the best police service possible to all citizens.
Our employees are carefully selected and trained to provide this service to the community.
The Hitchcock Police Department is genuinely interested in recognizing employees that are committed to this goal.
The Hitchcock Police Department is also committed to taking action when its employees are derelict in their duties or are accused of wrongdoing. As a citizen, your participation is welcomed and needed to ensure that outstanding employees are recognized for their performance and that employee misconduct does not go unreported.

How to file a Complaint/Commendation 

  1. Complaints should be submitted in writing via mail or hand delivered with your signature affixed.
  2. In the body of the complaint/commendation, in a narrative form, give a concise statement of the nature of the incident, including all relevant facts. The more information you can provide, the better. If known, name the Hitchcock Police Department employee you are complaining against/commending or give sufficient information to allow the Department to identify the employee. Please include your address and telephone number so the Chief of Police or designee can contact you.
  3. The completed and signed complaint may be filed by mailed or turned in to the department. 
  4. The Chief of Police does not investigate complaints concerning traffic citations or criminal charges when an individual's guilt or innocence is the only issue in question.
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Please mail or hand deliver your completed and signed form to:
The Hitchcock Police Department
6815 2nd Street
Hitchcock, Texas 77563

Complaint Dispositions

Any complaint made either in-person or anonymously, will undergo Administrative Review to determine if it warrants an official investigation.

However, by law, if you wish to be informed of the complaint disposition you must sign a sworn affidavit concerning the details of the
alleged infraction. Regardless of type (Sworn/Anonymous), after a thorough investigation, the complaint will be classified into one of the following dispositions:

Unfounded: No verifiable factual base for complaint.
Exonerated: The alleged act occurred, but was justified, legal, proper and/or within the scope of existing departmental policy.
Not Sustained: Insufficient evidence to prove or disprove the allegation.
Sustained: Improper conduct, as supported by a preponderance of the evidence, was committed by the accused employee.

If acts of misconduct not alleged in the complaint are discovered and supported by a preponderance of the evidence, they may also serve as grounds for disciplinary action.

Complaint Review
Final determination about the disposition of any complaint and any disciplinary action taken as the result
of sustained allegations will be made by the Chief of Police.